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ISO 9000 in SMEs: the mediating role of quality systems in the innovation performance

AutorReyes López, Ernesto de los ; Vega Jurado, Jaider ; Martínez, Alejandro
Palabras claveRelation TQM-innovation
Knowledge Management Practices
ISO 9000
Fecha de publicación8-sep-2006
Citación7th International CINet Conference: CI and Sustainability - Designing the Road Ahead. 8-12 September 2006, Lucca (Italia)
ResumenThe relation between TQM and innovation performance in organizations is the subject of many studies with different conclusions. It is generally accepted that the relation is not lineal but complex. Several authors have proposed a mediating role of quality systems in promoting innovation activities. The studies are mainly in the context of large companies where the capability to deploy quality systems and strategies is larger than in small and medium size enterprises (SMEs) and therefore difficult to extrapolate the conclusions. This work presents an empirical study of the mediating role of quality systems on innovation in SMEs. ISO 9001 has been selected due to the tendency of these companies to initiate the quality journey with this system. The basic assumption is that ISO 9001certification will stimulate the organization to adopt some quality specific activities related with knowledge management practices (KMPs), such as collaborative and participative activities and learning and involvement of individuals, that will produce organizational learning and therefore increase the scope of innovation. The study is based on data from to 84 SMEs, representative of the regional industry, from two industrial parks. The source of data is a survey that inquires in the adoption of ISO 9001, the scope of the innovative activities and the deployment of KMPs associated with the quality culture. For the data analysis there has been used two statistical methods; one way analysis of variance and ordinal logistic regression. The results validate the adopted hypotheses: There is no direct relation between the quality system and innovation but ISO 9000 stimulates the adoption of quality related KMPs. The scope of innovation has a strong correlation with the amount of KMPs deployed in the organization. These results open new and promising ways of further research.
Descripción11 pages, 5 tables, 1 figure
Aparece en las colecciones: (INGENIO) Comunicaciones congresos
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